This Fineprint applies to all products and services ordered from Australia Print. By ordering with
Australia Print, you are agreeing to these terms and conditions.
Orders placed with Australia Print -either online, email, phone, post or in person - are final and must be paid for. Payment is required upfront before printing commences, and design services require a 50% deposit to be paid upfront before design work commences.
Fees to be aware of
Australia Print has a simple pricing structure for printing and design to make it easy for you control costs. Here are some extra fees you need to be aware of:
1. Artwork Resubmission Fee - $25.00 inc GST is payable when resubmitting your artwork after Australia Print has already emailed you a proof of your original artwork submitted. Even minor changes to your artwork require this fee. Read more below.
2. Artwork Edit Fee - $29.00 inc GST is payable if you require Australia Print to edit or fix a minor problem with your artwork. $29 provides 1 proof only, and extra edits (even small ones) will require a new proof and new fee. Permission must be granted by the customer first. Complex artwork problems will be quoted upfront. Read more below.
3. Order Cancellation Fee - $55.00 inc GST is payable if you cancel an order after paying any portion, or Australia Print has proofed artwork. This is to cover administration, accounts and prepress costs.
4. Re-delivery Fee - from $15.00 inc GST is payable if we attempt to deliver your printing to your supplied address, and the courier returns to parcel to us or their warehouse. You receive 1 free delivery with all printing, and extra deliveries must be paid for being being re-dispatched. Please ensure your delivery address is clear and safe to leave parcels at if required. We recommend providing a PO Box.
5. Merchant Fee - 2.0% for credit card payments. Payment by bank transfer is encouraged with no fees.
You will receive one (1) free proof for each item ordered. Proofs provided by Australia Print are an indication of the final printed product only. Variations in colour or trim can be a result of the printing process. No reprints at our cost will be printed. Resubmission of DIY artwork requires another proof to be prepared and emailed which costs $25.00 inc gst. Customers should read and follow our DIY Artwork Guidelines carefully before submitting their artwork.
Our printing products may have colour variations from what you have seen on screen, to what the final product looks like. Colour variations may also exist between the front and back of the card, and previous orders can also be expected. This is the nature of CMYK offset printing and bulk-run printing. Different finishes, laminates and stock variations over time will also create variations in colour.
For the most precise colour matching service, we recommend puchasing a Pantone colour for your printing.
Trimming of printing
All printing products are trimmed. Trimming of printing products may shift up to 2mm in any direction, therefore our DIY Artwork Guidelines should be properly adhered to minimize risk of trimming affecting the look of the print.
Australia Print Designed Artwork
Artwork designed by Australia Print remains copyrighted to Australia Print and it's designers until paid for in full. Unless otherwise stated in the product description, one proof is provided at no charge and extra revisions start from $29.00 inc gst.
Australia Print's working files remain the property of Australia Print, even after a project is complete. Working files include but are not limited to vector files, layered files, fonts, linked files, and stock photography licenses. Australia Print reserves the right not to release these files, and charge fees for providing files at it's own discretion.
Australia Print Designer Card design allows for one proof to be provided. Extra proofs with changes to the design are available for $29.00 inc gst each. If the Client believes that Australia Print has not followed the brief to the best of it's understanding, then they may request changes to the design at no cost. Disputes will be mediated by Australia Print Management.
Australia Print design services can take up to 7 working days from payment to produce, and turnaround will vary depending on workload. Outstanding balances owed for design services not paid within 30 days will be automatically debited from the customer's credit card. Customers are held liable for expenses incurred by Australia Print in recovering debts.
When accepting artwork proofs from Australia Print, you are held fully responsible for accepting all content. This includes design, spelling, grammar, numbers, layout and all content. It is your responsibility to request another copy if your proof is difficult to read. We will print exactly what is accepted in the final proof. No reprints at our expense will be printed.
If you would like to make changes to your DIY artwork after viewing the proof, you may resubmit your updated artwork to receive a new proof for $25.00 inc gst.Alternatively we can make your requested changes for you from $29.00 inc gst and then email you a new proof.
Submitting DIY artwork - Design at your own risk!
Please note that designing and submitting your artwork for printing can sometimes produce unplanned results if you do not have proper experience and training. Designing artwork for offset printing can be technical with a range of different variables that affect printing, often not noticeable on the computer screen. Australia Print fully recommends getting a professional designer to design your printing artwork. Customers submitting their own DIY artwork are fully responsible for the end result of printing. Customers are reminded to submit print-ready artwork with the correct specifications as outlined on our DIY Artwork Guidlelines.
While Australia Print does accept artwork formats such as Microsoft Office, it does not recommend these programs due to artwork complications that often arise.
It is your reponsibilty to ensure that any artwork you submit is not in violation of any copyright laws. Australia Print assumes that your artwork is legally yours or you have the correct permission to print it.
Australia Print reserves the right to make changes to your artwork without your consent to avoid printing problems that can be foreseen to happen. This will rarely change the design, but if it does it will be evident in the proof you receive.
Australia Print will rasterise all submitted DIY Artwork at standard print quality resolution before printing which effectively eliminates all vector data. Customers who prefer to keep their DIY Artwork untouched must receive express permission from the Printing Manager.
Printing turnaround will vary. The average turnaround time for most printing products is 10 business days, this is not a guarantee but a guide. Printing does not commence until the Proof is approved and the Order is paid for in full. Design time is extra. Australia Print will not be held responsible for loss or damages due to printing being delivered after this time. It is the customer's responsibility to allow plenty of time for preparing artwork, printing and delivery.
Express Digital business cards are printed and dispatched by the next business day, based on certain deadlines. Read more.
Australia Print will not be held liable for printing products that are lost, damaged or delayed when delivered by post or courier. All deliveries are left on premises if no one is present to receive the delivery, so it is the customer's responsibility to provide a suitable address or PO Box. If Australia Print can provide a consignment number of the freight company, then it is the customer's responsibility to liase with the freight company if needed.
All Australia Print orders come with one free delivery. If an incorrect address is provided by the customer, then re-delivery will incur extra charges set by Australia Print.
All printing products must be paid for in full before they are sent to print, unless a specific arrangement has been made. The printing process will remain stalled until full payment has been confirmed by Australia Print. Payments by electronic funds transfer or cheque must be fully processed and received before printing commences. An account is considered overdue if payment in full has not been received for an order in over 30 days from the time of approval of artwork proof is given by any method. Australia Print reserves the right to process payment using a payment method previously supplied by the customer for overdue orders. Interest may be charged on any overdue accounts, and
the customer agrees to pay any and all costs, fees, expenses, inclusive of commissions, legal expenses and disbursements incurred in obtaining or attempting to obtain payment of any overdue account.
While care has been taken in posting correct prices on the website, Australia Print has the right to remove or change products and prices without notice. All quotes are valid for 14 days only and may be subject to change after this period.
Feedback & Complaints
Customers who believe that their printing product is not up to standard are required to follow this procedure:
Email firstname.lastname@example.org with a valid Order Number, and a concise desciption of their feedback.
If the quality of a printing product is concerned, then Australia Print may request a sample by mailed to PO Box 2155 New Farm QLD 4005 to be inspected.
If a printing error has occured that is not due to the customer's artwork, then Australia Print will arrange a free reprint for the customer. Australia Print will not be held liable for errors caused by the customer's artwork, delivery of the product or minor imperfections that fall within acceptable offset printing standards.
Please note that Australia Print requires all feedback to be submitting in writing (email preferred). Australia Print reserves the right to refuse to accept any goods which are returned after more than 14 days from dispatch date. Australia Print values honest and respectful feedback.
Printing and design are both custom products and services, and therefore refunds are subject to subjective guidelines.
Subject to the outcome of our feedback process, it is our policy to reprint printing that does not meet our quality standards, keeping in mind who provided the artwork for printing - which is the most-common cause of printing complaints.
Refunds are available for amounts paid when the printing has not yet been approved, that is before printing commences. These refunds are subject to an order cancellation fee, which covers administration, prepress work and payment fees. The cancellation fee is usually $55 inc GST, and then any remaining fee paid will be refunded by bank transfer only.
Refunds are not provided for printing that is delivered beyond your desired deadline, even if our staff provided an favoureible estimated time of arrival.
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[Peak Performance Group says]
"You have been outstanding throughout the design & print process. Your creativity, understanding of my requirements, timely responses to my requests, and overall approach is fantastic. You certainly make things easy for me as a customer."